At jilive, we believe gaming should always be an enjoyable experience. This page outlines the tools, guidelines, and support resources available to every Filipino player on our platform.
jilive is committed to providing a safe, fair, and responsible gaming environment for all players in the Philippines. We recognise that while the vast majority of our players enjoy gaming as a form of entertainment, a small number may develop habits that negatively affect their wellbeing. Our responsible gaming programme is designed to give every player the tools and information they need to stay in control. We actively promote awareness of problem gambling and work to ensure that our platform is neverused as a vehicle for harm. All responsible gaming features described on this page are available free of charge to every registered player on the jilive platform.
Access to the jilive platform is strictly limited to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We verify the age of all players during the registration process and reserve the right to request additional identity documents at any time. If we have reason to believe that a player is under the legal age, we will suspend the account immediately pending verification. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. We take underage gambling extremely seriously and will cooperate fully with any regulatory investigation related to age compliance.
One of the most effective ways to stay in control of your gaming is to set a personal budget before you start playing. jilive allows registered players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours, giving you time to reflect before making any changes. Reducing a limit, on the other hand, takes effect straight away. We strongly encourage all players to set a deposit limit that reflects their personal financial situation and to treat any money deposited as entertainment spending rather than an investment.
Losing track of time is one of the most common ways that gaming can become problematic. To help you stay aware of how long you have been playing, jilive provides optional session time reminders that notify you at intervals you choose — for example, every 30, 60, or 90 minutes. You can also set a maximum daily session duration, after which you will be automatically logged out until the following day. We recommend taking regular breaks, stepping away from the screen, and engaging in other activities to maintain a healthy balance. These tools are available in your account settings and can be adjusted at any time.
If you feel that you need a break from gaming, jilive offers both short-term cooling-off periods and longer self-exclusion options. A cooling-off period can be set for 24 hours, 48 hours, or up to 30 days, during which you will not be able to log in or place any bets. For players who need a more extended break, self-exclusion can be applied for periods of 3 months, 6 months, 1 year, or permanently. During any self-exclusion period, your account will be fully suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team using the email address listed in the footer of this page. We will process your request promptly and without question.
Problem gambling can affect anyone, regardless of age, income, or background. Some common warning signs include spending more money or time on gaming than you intended, chasing losses in the hope of winning back money, neglecting work, family, or social responsibilities because of gaming, feeling anxious or irritable when you are not playing, and borrowing money to fund your gaming activity. If you recognise any of these signs in yourself or someone you care about, we encourage you to seek help immediately. Acknowledging the issue is the first and most important step toward recovery, and support is available in the Philippines.
If you or someone you know is struggling with problem gambling, a number of support organisations are available in the Philippines. The National Council on Problem Gambling and various mental health helplines can provide confidential advice, counselling, and referrals to treatment services. You do not need to be in crisis to reach out — early intervention is always more effective than waiting until the situation becomes severe. Our support team at jilive can also provide guidance on the responsible gaming tools available on the platform and help you access the right resources. Remember, seeking help is a sign of strength, and you do not have to face this alone.
Every jilive player has access to these built-in responsible gaming features at no cost.
Set daily, weekly, or monthly caps on how much you deposit. Limits take effect immediately and reductions are instant.
Choose how often you want to be reminded of your session length. Automatic logout keeps your daily play time in check.
Take a break for as little as 24 hours or as long as you need. Permanent exclusion is also available on request.
Review your full gaming and transaction history at any time from your account dashboard to stay informed about your habits.
Our team is available around the clock in Philippine English to help you activate any responsible gaming tool or answer your questions.
Strict age checks at registration and ongoing monitoring ensure the platform remains accessible only to players aged 21 and above.
Our support team is here for you. Check the FAQ for quick answers, or log in to your account to manage your responsible gaming settings directly.