Last updated: June 2025. This Privacy Policy explains how jilive collects, uses, stores, and protects your personal information when you use our platform in the Philippines.
When you register and use the jilive platform, we collect personal information that is necessary to provide you with a safe, compliant, and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines, which are required during account registration. We also collect financial information such as your preferred payment method details and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS/UMID card, to confirm your eligibility and comply with applicable regulations. Additionally, we collect technical data such as your IP address, device type, browser information, and session activity logs to maintain platform security and improve your experience. All information collected is limited to what is strictly necessary for the purposes described in this policy.
The personal information we collect is used primarily to operate and maintain your jilive account, process your transactions, and deliver the sports betting and casino-style entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy — these communications are essential and cannot be opted out of while your account remains active. Your transaction history and payment details are used solely to process deposits and withdrawals in PHP and to comply with financial reporting obligations under Philippine law. We may use aggregated, anonymised data about platform usage to improve our services, fix technical issues, and develop new features, but this data cannot be used to identify you individually. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. If you have opted in to promotional communications, we may use your email or mobile number to inform you of relevant offers available on the Promotion page.
jilive does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your data only with trusted service providers who assist us in operating the platform, including payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where Philippine law or a valid legal order requires us to disclose your information to a government authority or regulatory body, we will comply with that obligation and, where legally permitted, notify you of such disclosure. If jilive undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with any third party based outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable Philippine data privacy law.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Your account is protected by password authentication, and we strongly recommend enabling any additional security features available in your account settings.All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. We conduct regular security assessments and work with our technology partners to identify and address vulnerabilities promptly. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authority within the timeframe required by law. While we do everything reasonably practicable to protect your data, no online platform can guarantee absolute security, and you are responsible for keeping your login credentials confidential.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal information held by jilive. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated data in your account. You may also request the erasure or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data privacy rights in good faith.
jilive uses cookies and similar tracking technologies to keep your session active, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in and use core features. We may also use analytics cookies to understand how players navigate the platform so we can improve usability and performance — these cookies collect only anonymised, aggregated data and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use third-party advertising cookies or share cookie data with external marketing networks. By continuing to use the jilive platform after being informed of our cookie practices, you consent to the use of essential and analytics cookies as described here.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law, including financial record-keeping and anti-money laundering obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory requirements applicable to gaming and financial services in the Philippines. If you request the deletion of your account, we will deactivate it promptly and remove or anonymise personal data that is no longer required, while retaining only what we are legally obliged to keep. Data that has been anonymised and can no longer be linked to you may be retained indefinitely for statistical and platform improvement purposes. We review our data retention practices regularly to ensure we are not holding personal information longer than necessary.
jilive may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or a prominent notice on the platform at least seven days before the changes take effect. The updated policy will always be accessible on this page with a revised "last updated" date at the top. Your continued use of the jilive platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the revised terms, you should stop using the platform and contact our support team to close your account. We encourage you to review this page periodically so you are always aware of how we handle your personal information.
Key commitments jilive makes to every Filipino player on the platform.
We use encryption and regular security assessments to keep your personal and financial information safe at all times.
Under RA 10173, you can access, correct, or request deletion of your data. Our team will respond within the legally required timeframe.
We never sell or rent your personal information to third parties. Data is shared only with service partners bound by strict confidentiality agreements.
Our support team is available 24/7 in Philippine English. Check the FAQ for quick answers or log in to manage your account and privacy settings directly.